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Operations audit for small businesses
A focused, outside look at how your business really runs, and a clear plan for what to fix first.
What I review
- Workflows: how jobs move from first call to final payment
- Roles and handoffs: where work gets stuck or dropped
- Tools and software: what helps and what's just extra cost
- Your numbers: pricing, margins, labor, and cash flow basics
- Customer experience: where clients are delighted and where they're frustrated
What you receive
- A plain-language findings report
- A prioritized 90-day action plan
- A walkthrough meeting to go over every recommendation
If you want help putting the plan into action, the audit leads naturally into done-for-you SOPs or fractional COO support.
Why work with Dr. Guischard
Dr. Julienne Guischard has spent more than a decade in director-level operations roles, owning P&L performance across multi-state portfolios of 20+ locations in telecom, specialty pharmacy, and property management, including PE-backed companies.
She pairs that with a Ph.D. in psychology, so she sees the people problems that quietly stall most operational fixes: unclear roles, weak managers, and teams that never buy in.
Common questions
How long does an operations audit take?
It depends on the size of your business. Scope, timeline, and fee are agreed upfront after a short consultation.
How is this different from the SOP service?
The audit tells you what to fix and in what order. The SOP service builds the fix: documented processes your team uses every day.
What do I need to prepare?
Access to your key numbers and some time with you and a few team members. No special preparation is needed.
Let's talk about what your business needs next.
Book a free consultation. You'll leave with a clear read on where to start, whether or not we work together.