Home / SOPs & business systems
Done-for-you SOPs and business systems for small businesses
If every answer still runs through you, your business has outgrown its systems. I build them with you, so your team can work without you in the room.
Signs you need this
- You answer the same questions from your team every day
- New hires take months to get up to speed
- Quality depends on who's working that day
- You can't take a week off without things slipping
- You're adding a second crew, location, or service line
What you get
- A library of SOPs written in plain language your team will actually use
- Checklists and quick-reference guides for daily work
- An onboarding and training guide for new hires
- Clear roles and responsibilities, so everyone knows who owns what
- A simple scorecard of the numbers that matter for your business
How it works
Discovery
We walk through how work actually gets done today, with you and the people who do it.
Document
I write the SOPs and systems. You review them; you don't have to write them.
Test
Your team uses them on real jobs, and we adjust whatever doesn't work in practice.
Hand off
Your team is trained, and every process has an owner who keeps it current.
Built for service businesses
This works especially well for cleaning and restoration companies, home services, event companies, healthcare and pharmacy practices, and multi-location retail.
Dr. Guischard has led operations across 20+ locations in telecom retail, specialty pharmacy, and property management, and owns and operates service businesses herself, so the systems are built for how small teams really work.
Common questions
How much of my time does this take?
Mostly a few working sessions to walk through how things are done today, plus time to review drafts. The writing is done for you.
What tools do you use?
Whatever your team already uses, such as Google Docs, Notion, or your job-management software. The goal is SOPs people can find in the moment they need them.
Can we start with just one part of the business?
Yes. Many owners start with the area causing the most headaches, such as onboarding, job quality, or scheduling, and expand from there.
Let's talk about what your business needs next.
Book a free consultation. You'll leave with a clear read on where to start, whether or not we work together.